Last Updated: January 2026
These Terms of Service govern your use of Rankin Receptions' AI receptionist services and website. By accessing or using our services, you agree to be bound by these terms.
By providing your phone number and consenting during onboarding or on our contact form, you agree to receive automated SMS messages from Rankin Receptions at +19735325163. Message types include appointment confirmations, reschedule and cancellation notices, no-show alerts, and review requests. Message frequency varies based on appointment activity, typically 1-3 messages per appointment. Message and data rates may apply. To opt out at any time reply STOP. To opt back in reply START. For help reply HELP.
By accessing, browsing, or using the Rankin Receptions website and services (collectively, the "Services"), you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these terms, you must not use our Services.
These terms apply to all visitors, users, and others who access or use the Services. We reserve the right to update or modify these terms at any time without prior notice. Your continued use of the Services following any changes constitutes acceptance of those changes.
Rankin Receptions provides AI-powered receptionist services designed to handle incoming calls, schedule appointments, answer frequently asked questions, and manage customer communications on behalf of businesses.
Our Services include:
We reserve the right to modify, suspend, or discontinue any aspect of the Services at any time, with or without notice. We will not be liable to you or any third party for any modification, suspension, or discontinuation of the Services.
You must be at least 18 years old and have the legal capacity to enter into binding contracts to use our Services. By using our Services, you represent and warrant that you meet these eligibility requirements.
To access certain features of our Services, you may be required to create an account. When creating an account, you agree to:
You are solely responsible for maintaining the confidentiality of your account password and for all activities that occur under your account. We reserve the right to suspend or terminate accounts that violate these terms or engage in fraudulent or illegal activities.
End users are existing clients of Rankin Receptions who have signed a service agreement and provided their mobile phone number during the onboarding process. As part of onboarding, clients are informed they will receive SMS notifications from +19735325163 to control their AI receptionist service.
By providing your mobile phone number, you consent to receive SMS notifications for service control purposes. You can manage your AI receptionist service by texting the following commands to +19735325163:
By using our SMS service, you agree to the following:
SMS service is available on most major U.S. mobile carriers. We do not guarantee SMS delivery or availability on all carriers or in all geographic locations. SMS functionality may be affected by factors beyond our control, including carrier network issues, device compatibility, or service interruptions.
When using our Services, you agree to comply with all applicable laws and regulations. You agree NOT to:
Violation of these acceptable use provisions may result in immediate termination of your account and access to the Services, and may subject you to civil and criminal liability.
Our Services are offered through various subscription plans with different features and pricing tiers. By subscribing to a paid plan, you agree to pay all applicable fees as described at the time of purchase.
Your subscription will automatically renew at the end of each billing period unless you cancel before the renewal date. You may cancel your subscription at any time through your account settings or by contacting our support team.
We offer a 14-day money-back guarantee for new subscribers. If you are not satisfied with our Services within the first 14 days of your initial subscription, you may request a full refund. Refunds for subsequent billing periods are not available except as required by law.
All content, features, and functionality of the Services, including but not limited to text, graphics, logos, icons, images, audio clips, software, and the compilation thereof (collectively, "Content"), are the exclusive property of Rankin Receptions or its licensors and are protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property laws.
You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Services for your internal business purposes in accordance with these Terms. This license does not include any right to:
You retain all ownership rights to any content, data, or information you provide through the Services ("User Content"). By submitting User Content, you grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, process, and display such content solely for the purpose of providing and improving the Services.
You represent and warrant that you own or have the necessary rights to all User Content and that such content does not violate any third-party rights or applicable laws.
Your privacy is important to us. Our collection, use, and disclosure of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using our Services, you consent to our data practices as described in the Privacy Policy.
We implement reasonable security measures to protect your information, but we cannot guarantee absolute security. You acknowledge that you provide information at your own risk and that we are not responsible for unauthorized access resulting from circumstances beyond our reasonable control.
While we strive to provide reliable and uninterrupted Services, we do not guarantee that the Services will be available at all times or free from errors, bugs, or interruptions. We may perform scheduled maintenance or emergency repairs that may temporarily affect service availability.
We provide customer support through email and our online support portal. Support availability and response times vary based on your subscription plan. We will make reasonable efforts to respond to support requests in a timely manner but do not guarantee specific response times.
THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.
We do not warrant that:
You acknowledge that your use of the Services is at your sole risk and that you will be solely responsible for any damage to your computer system, loss of data, or other harm resulting from your use of the Services.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL RANKIN RECEPTIONS, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM:
IN NO EVENT SHALL OUR TOTAL LIABILITY TO YOU FOR ALL DAMAGES, LOSSES, AND CAUSES OF ACTION EXCEED THE AMOUNT YOU HAVE PAID TO US IN THE TWELVE (12) MONTHS PRIOR TO THE EVENT GIVING RISE TO LIABILITY, OR ONE HUNDRED DOLLARS ($100), WHICHEVER IS GREATER.
Some jurisdictions do not allow the exclusion or limitation of certain warranties or liabilities, so some of the above limitations may not apply to you. In such jurisdictions, our liability will be limited to the greatest extent permitted by law.
You agree to defend, indemnify, and hold harmless Rankin Receptions, its officers, directors, employees, agents, affiliates, and partners from and against any and all claims, damages, obligations, losses, liabilities, costs, and expenses (including but not limited to attorney's fees and costs) arising from:
This indemnification obligation will survive the termination of these Terms and your use of the Services. We reserve the right to assume the exclusive defense and control of any matter subject to indemnification by you, in which case you agree to cooperate with our defense of such claim.
You may terminate your account and stop using the Services at any time by contacting our support team or through your account settings. Upon termination, your right to use the Services will immediately cease.
We reserve the right to suspend or terminate your access to the Services at any time, with or without cause, with or without notice, effective immediately. Grounds for termination may include but are not limited to:
Upon termination of your account:
We are not obligated to retain your data after termination. You are responsible for exporting any data you wish to retain before terminating your account.
These Terms shall be governed by and construed in accordance with the laws of the State of [Your State], United States, without regard to its conflict of law provisions. You agree to submit to the personal jurisdiction of the state and federal courts located in [Your County], [Your State] for the purpose of litigating all such claims or disputes.
In the event of any dispute, claim, or controversy arising out of or relating to these Terms or the Services, you agree to first contact us to attempt to resolve the dispute informally. We will work in good faith to resolve any disputes through direct negotiation.
If we cannot resolve a dispute through informal negotiation within 60 days, you agree that any dispute will be resolved through binding arbitration in accordance with the Commercial Arbitration Rules of the American Arbitration Association. The arbitration will be conducted in [Your City], [Your State], and judgment on the arbitration award may be entered in any court having jurisdiction.
You agree to waive your right to a jury trial and to participate in a class action lawsuit or class-wide arbitration. Each party will bear its own costs and expenses, including attorney's fees, unless otherwise awarded by the arbitrator.
Notwithstanding the above, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of intellectual property rights.
We reserve the right to modify or replace these Terms at any time at our sole discretion. If we make material changes to these Terms, we will provide notice by:
Your continued use of the Services after any such changes constitutes your acceptance of the new Terms. If you do not agree to the modified Terms, you must stop using the Services and terminate your account.
It is your responsibility to review these Terms periodically for changes. We recommend checking this page regularly to stay informed of any updates.
These Terms, together with our Privacy Policy and any other legal notices or agreements published by us on the Services, constitute the entire agreement between you and Rankin Receptions regarding the Services and supersede all prior agreements and understandings.
If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions will continue in full force and effect. The invalid provision will be modified to the minimum extent necessary to make it valid and enforceable.
Our failure to enforce any right or provision of these Terms will not be deemed a waiver of such right or provision. Any waiver of any provision of these Terms will be effective only if in writing and signed by an authorized representative of Rankin Receptions.
You may not assign or transfer these Terms or your rights and obligations under these Terms without our prior written consent. We may assign or transfer these Terms at any time without restriction. Any attempted assignment in violation of this provision is void.
We will not be liable for any failure or delay in performing our obligations under these Terms due to circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, riots, labor disputes, government actions, or internet service provider failures.
These Terms do not create any third-party beneficiary rights. No third party may enforce any provision of these Terms.
The section headings in these Terms are for convenience only and have no legal or contractual effect.
If you have any questions, concerns, or feedback regarding these Terms of Service, please contact us:
Email: legal@rankinreceptions.com
Phone: (555) 123-4567
SMS Service Number: +19735325163
Address: Rankin Receptions Legal Department, 123 Business Ave, Suite 100, City, State 12345
For general inquiries or customer support, please visit our Contact page or email support@rankinreceptions.com.
BY USING THE SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ THESE TERMS OF SERVICE AND AGREE TO BE BOUND BY THEM. IF YOU DO NOT AGREE TO THESE TERMS, YOU MUST NOT ACCESS OR USE THE SERVICES.
These Terms constitute a legally binding agreement between you and Rankin Receptions. Please print or save a copy of these Terms for your records.